What we do:
Campen Group helps leaders develop tools to create and sustain loyalty — thereby engaging employees and customers, and driving organizational growth.
Campen Group’s consulting services include Leadership, Executive Coaching, Culture and Service Excellence.
Excellent service is about more than a smiling face and basic manners. It’s about a relentless focus on standards and behaviors that depict your culture in every encounter. Excellent service can’t be about “who you get”. Our EPIC customer service training is your toolkit to ensure customer loyalty by making sure that everyone in your organization provides excellent service in every interaction.
Individual development requires a desire to grow, a deep understanding of self, and ongoing feedback. We use trusted leadership assessments to define your leadership style, partner with you to identify areas of focus, and design a coaching relationship that ensures you are making the mindset and skillset adjustments that best support your development goals.
A company’s culture comes to life through the behaviors of its people day in and day out. We’ll partner with you to develop a clear vision, mission, strategies and tactics to support decision making and guide how your employees interact with one another and with your customers.
Loyalty begins with leadership. Leaders create loyal team members by providing a consistent target of “what success looks like” and by engaging in the right leadership behaviors to develop talent. We partner with you to align your leaders around a clear vision of success that they can share and reinforce with each individual on their teams.
The Campen Group was founded by Jill Campen. Jill is passionate about performance improvement in both organizations and the individual.
Jill works with well-known brands such as Pebble Beach Resorts, Microsoft, Tupperware, Walt Disney, and The Ritz-Carlton. She is a certified facilitator of:
Jill’s credentials include: